Restoring family links and psychosocial support – e-learning

The Restoring Family Links (RFL) and Psychosocial Support (PSS) course is part of a Movement-wide effort to build closer collaboration between RFL and PSS practitioners working in the field, particularly in emergency situations.

Experience has shown that beneficiaries who approach the Red Cross Red Crescent looking for family members are often in need of PSS. Similarly, those accessing PSS may also have tracing needs.

However, RFL and PSS practitioners sometimes fail to identify beneficiaries’ secondary needs, either due to a lack of awareness or simply as a result of a narrow focus on what they perceive to be the priority “task at hand.” Furthermore, where practitioners do identify needs outside their strict remit, they sometimes lack the skills and/or confidence to respond appropriately.


The goal of this e-learning course is to increase awareness and knowledge of PSS and RFL practitioners with respect to each other’s area of expertise, so they are able to address the needs of beneficiaries more holistically. Specifically, this e-learning aims to:

  • enable PSS and RFL practitioners to identify and provide a basic response to beneficiary needs related to each other’s field of expertise
  • strengthen the collaboration between PSS and RFL practitioners
  • encourage the development of effective referral systems in emergencies.
  • Find the course

    You can access the RFL and PSS e-learning course by visiting the Red Cross Red Crescent Learning platform at The course is open to all; you will just need to create an account and log in before proceeding.

    We wish you all the best with your continued learning!

    The Restoring Family Links and Psychosocial Support course was developed in collaboration with and co-authored by the RFL and Missing Unit of the Protection Division, the MHPSS Health Unit of the Assistance Division of the ICRC and the IFRC PS Centre.


    Join the discussion: 4 comments

    • Mohamed Abdullahi says:

      I have been implementing programme with integrated the child resilience programme for the children, since 2010. Although, I was not done any psychosocial counseling, but I did referral pathways with other service providers. I am interesting to benefit this online training, particularly, the psychological first aid, which was recently added our projects.

      I work with save the children international, Somalia as the child protection field coordinator.
      Best regards


      Timon Onziga Ismail 10/07/2015

      i worked for South Sudan Red Cross as care and support officer for people living with HIV/AIDS and Orphans and Vulnerable Children 2012-2013, RFL Tracing officer for Uganda Red Cross Society 2013-14,
      now as Mental Health Officer for International Medical Corps South Sudan. I have Diploma in Counseling and Management.
      I need online training for Psychosocial Or Mental Health Management.

      • Louise Juul Hansen says:

        Dear Timon Onziga,

        I hope you found the online training useful, and I wish you luck with your important work in South Sudan.

        Kind regards,

        Louise Juul Hansen, communications officer

    • Mita Rani Roy Chowdhury says:

      it will be very helpful to introduce more free e-learning training on Psycho social support. Many people will benefit from the e-learning course across the world specially who does not have the opportunity to attend in training held in abroad.