The guide is developed to promote best practice in mental health and psychosocial support (MHPSS) helplines. It aims to support National Societies with guidance and tools to assess the need for, establish, and manage different types of mental health and psychosocial support helplines. The guide is relevant for helplines where the primary objective is MHPSS; and where the primary objective is other support, and where psychosocial support is or could be mainstreamed into a helpline service. The tools and guidance in this guide serve as minimum considerations for helplines with MHPSS components and can be adapted to suit the needs and context of National Societies, acting as an inspiration or to supplement or improve existing tools and practices.
